Our Services
Our Services
What sets Excel Property Management apart from the rest?
Our commitment to excellence
Why Excel Property Management? top
At Excel Property Management we understand your needs and priorities. It is true to say that amongst our clients, no two have exactly the same requirements. We believe the secret to our success has been and will continue to be recognising and catering for those differences.
We know that the reasons clients’ use our services vary considerably, however, experience tells us that as a property owner, your aims include the following:
- Maximising Returns – Investment properties should be profitable, they shouldn’t be hard work. You need to maximise the return on your investment. That’s why you need the Excel Team who have the skill and commitment to provide you with better tenants, paying the best possible rents, with fewer vacancies.
- Minimising Risks – Owning a property and having it tenanted carries risk. Some of that risk is obvious, but more worrying is the hidden or unknown. There is legislation and numerous regulations that must be adhered to. There is a potential legal minefield, daunting for the experienced, let alone the novice. You don't eliminate it but you certainly minimise all aspects of risk by using Excel Property Management.
- Security - You want your asset protected. For some property owners, it's an investment. For others it's even more - it might be the family home they're leaving for a period. Either way, you want the asset to be 'looked after'. Our professional team will treat your property as it were their own – with care.
Our Services top
The following list is a summary of what we do day to day for our property owners.
- Rental appraisal of your property, backed by years of experience and an unmatched knowledge of the market. It is important to appreciate fully every aspect, feature and benefit of the property to determine its rental value and to assist us to find the right tenant for you. We will thoroughly research the market to establish comparisons between your property and those currently for rent and recently leased to arrive at an achievable rental.
- Arrange general cleaning, rubbish removal, and any necessary repairs.
- Effectively market your property via the Coffs Coast Advocate, our website – http://www.excelrealestate.com.au, showcased in our prominent window display, a distinctive ‘For Lease’ sign will be prominently erected (with your permission), and extensive networks.
- Our high profile office located on Orlando Street, Coffs Harbour Jetty is easily accessible and provides off street all day parking.
- Qualify prospective tenants through our rigorous selection process. We check their ability to pay rent, proof of income, identification, verification the tenant can maintain the property to all required standards.
- Complete detailed Residential Condition Reports.
- Preparation of the Residential Tenancy Agreement (the lease), for each tenancy.
- Collect and lodge the bond with the Rental Bond Board.
- Conduct thorough Routine Inspections, quarterly. They provide us with the opportunity to notify you of any maintenance that may be required at the property. It also gives us the opportunity to ensure the tenant is maintaining the property to our standards.
- Invoice and collect from the tenants, payment for water usage.
- Obtain quotes and arrange for all types of repairs, including maintenance, plumbing, electrical, painting, roofing, gardening, fencing, carpentry work, tiling and floor coverings.
- Monitor daily for rental arrears, and when necessary maintain ongoing contact with the tenant to ensure that payment is made and arrears kept to a minimum.
- Check invoices and make payment of council and water rates, strata levies and other related expenses.
- Prepare monthly a comprehensive, easy to read income and expenditure statement.
- Regular review, then negotiate and implement rent increases.
- Provide expert advice, and prepare and present all cases before the Residential Tribunal.
- Prepare yearly income and expenditure statements.
- Provide regular newsletters, which provide useful information on relevant property issues.
- Provide prompt notification of any changes to legislation and/or regulations that may impact directly or indirectly on you.
- Maintain modern, technologically advanced offices to enable the most efficient service possible.
- And should you decide to sell, we can obtain a sales appraisal, or refer you to one of the small number of sales agents who qualify for our referral list. Our objective and stringent screening process enables us to feel comfortable in providing this service to our clients. It allows you, as a seller, to have confidence in the process and outcome.
What sets Excel Property Management apart from the rest? top
We believe it's the total package, an array of things across the board that occurs partly as a result of being one of the very few (if not the only!) property management specialists. But, if we had to nominate a few of the more obvious factors, they would include:
- Prompt and courteous service.
- Attention to detail.
- Keeping owners informed, based on their priorities.
- Skilled, dedicated, reliable, caring staff.
- Effective use of leading technology.
Our commitment to excellence top
Let's be blunt, a lot of businesses claim to strive for excellence. It is perhaps to the point where there is some cynicism towards such claims. The fact is though, there is no better way to describe our approach to serving clients.
Our attitude is that absolute excellence is a moving target. This means we are always reviewing and raising the benchmark for our service to clients. There's no real secret to our success. It involves a total commitment across all areas of our business. It begins with our effort to fully appreciate the individual needs of our clients. Critical to achieving excellence is ensuring we recruit the right people. There are no shortcuts taken in this regard, just as there are none taken in selecting the right tenant for each property. It also means having a complete, up to the minute understanding of the law, and how it is actually applied in practice. It is about attention to detail, realising that each function, even the seemingly minor, is equally important in the overall operation. In fact, it's often the unseen that is critical! Excellence is only achieved when it all comes together!
Excel Property Management looks forward to working with you as a team to manage your property and to achieve the best possible return.